FAQ

Limited One-Year Manufacturing Warranty

Dangerfox warrants to the original purchaser that your workstation desk is free from defects in materials and workmanship under normal use for a period of one year from the date of purchase.

During this warranty period, if a defect arises in the desk and it is determined to be a result of manufacturing defects, Dangerfox will repair or replace, at its option, the defective part or desk.

This warranty does not cover:

Normal wear and tear.
Damage caused by improper assembly, misuse, or negligence.
Modifications or alterations to the desk not authorized by Dangerfox .

To obtain warranty service, please contact at su*****@da*******.com . Proof of purchase is required to validate warranty coverage.

Except as expressly set forth above, Dangerfox makes no other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose. In no event shall Dangerfox be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the desk

What is your return / refund policy?

At Dangerfox Inc, we value your business and aim to provide excellent service. We understand that circumstances may change, leading you to reconsider your purchase decisions. Should you wish to cancel your order, we're here to assist you through the process.

To initiate a refund, please email our customer support team at su*****@da*******.com with your order details. We'll guide you through the necessary steps to proceed with your refund.

Refund Policy:

We offer refunds within the first 30 days from your purchase date, subject to a 20% restocking fee applied to any cancellations. However, beyond this initial period, we adhere to a strict no-refund policy. This policy ensures that we can maintain our commitment to providing quality products and services.

We appreciate your understanding and are committed to your satisfaction. If you have any questions or require further assistance, please don't hesitate to contact our dedicated customer support team.

Return Policy:

Given the size and customized nature of our products, and the logistical challenges involved in shipping large furniture pieces, we do not accept returns or exchanges.

All sales are final. Once an order is placed and processed, it cannot be canceled, refunded, or returned for any reason, except as required by law.

We encourage customers to review their orders carefully before completing their purchase to ensure specifications, dimensions, and other details meet their requirements.

If you have any questions or concerns about our products, please contact our customer support team at su*****@da*******.com before placing your order. We are here to assist you and provide any necessary information to make an informed decision.

Thank you for choosing Dangerfox. We appreciate your understanding and support of our no return policy, which allows us to maintain our commitment to excellence and customer satisfaction.

Financing

How long does it take to receive my desk?

Lead Time

Typically our lead time is 16 - 20 Wks, but the wait is justified.

Each desk is crafted with precision and care, this reflects our commitment to craftsmanship and meeting the demands of discerning professionals like you.

The popularity of our desks underscores their sought-after status, ensuring that owning one means joining a select group of studios that prioritize quality and superior design. This reputation not only reflects our dedication to excellence but also guarantees that your investment in a Dangerfox desk will elevate your studio environment to new heights of functionality and aesthetic appeal.

Can you speed up production for urgent orders?

While rush orders aren't our standard practice, we understand there are special circumstances. Please email us to discuss how we can accommodate your unique situation.

What materials do you use?

We pride ourselves on using only the finest materials in crafting our products. Our desks and racks feature premium Latvian 13-ply Baltic Birch plywood, renowned for its durability and strength. For our sleek black finish, we utilize a black premium prefinished hexagon pattern on the interior and a smooth black phenolic finish on the exterior, ensuring both style and resilience.

Additionally, our desks are equipped with heavy-duty hardware, including high-quality metal fasteners and top-grade nuts and bolts. This meticulous attention to detail not only enhances the desks' robustness but also guarantees longevity and reliability in every piece we create.

Our stains and top coatings are exclusively high-end, water-based custom formulations specific to Dangerfox and meticulously chosen for their quality and aesthetic appeal. They contain zero volatile organic compounds (VOCs), making them not only safer for indoor use but also virtually odorless.

Do you offer customizations?

We specialize in crafting our workstation desks to the highest standards of quality and craftsmanship. While we do not offer extensive customization options, we are open to discussing smaller adjustments to accommodate your specific needs. Please reach out to us at su*****@da*******.com to inquire about customization possibilities and how we can tailor our desks to better suit your requirements.

How difficult is it to assemble?

How do I track the progress of my order?

Care & Maintenance

How do I care for and maintain my workstation desk?

We use and recommend these two products to clean and protect all Dangerfox products.

What should I do if I encounter any issues with my desk?

Email su*****@da*******.com

Customer Support Contact

International Orders

All international orders do not qualify for free shipping. Shipping prices to your address can be calculated during checkout. If you encounter any issues, please email us at su*****@da*******.com , and we will provide assistance in obtaining a shipping quote.

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