At Dangerfox Inc., we strive to provide exceptional service and deliver the highest quality recording studio furniture to our valued customers. Please take a moment to review our shipping and refund policies outlined below.
Shipping Policy:
We understand the anticipation that comes with ordering our meticulously crafted and customized furniture. Our current lead time from order to shipping is 12-16 weeks. This timeframe allows us to ensure that each piece is carefully crafted and tailored to meet your exact specifications and is tailored to the current demand of our products.
Once your order is ready for shipping, we will provide you with a tracking number. This allows you to monitor the progress of your shipment. We take great care in packaging your furniture securely to minimize the risk of damage during transit. We rely on trusted shipping carriers to deliver your order safely and efficiently.
Upon delivery, we recommend thoroughly inspecting your furniture for any visible damage. In the unlikely event that you notice any issues, please contact our customer support team within 48 hours, and we will swiftly address the matter.
Refund Policy:
At Dangerfox Inc, we value your business and strive to provide the best possible service. We understand that circumstances may change, leading you to reconsider your purchase decisions. Should you wish to cancel your order, we're here to assist you through the process.
To initiate a refund, please email our customer support team at support@dangerfox.com with your order details. We'll guide you through the necessary steps to proceed with your refund.
It's worth mentioning that we provide a full refund within the initial 30 days from your purchase date. However, after this period, a 30% restocking fee will be applied to any order cancellations.
We want to assure you that we're committed to your satisfaction and are here to address any concerns you may have. Our goal is to make the refund process as smooth as possible while also ensuring that we can continue providing quality products and services.
Thank you for choosing Dangerfox Inc. for your studio needs. We appreciate your business and look forward to serving you in the future. If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer support team.